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J. R. Wallace
356 Jordan Drive
Tucker GA 30084 |
E-mail: rwalla/at/comcast.net
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STATUS: Not available.
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OBJECTIVE, SUMMARY
(I tailor the objective and resume for each opportunity. This is a pure chronological resume
that does not focus on any area. Please contact me so that I may send you a resume that is focused
to meet your specific needs.)
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WORK HISTORY
Nov. 2002 to present
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Independent contracts |
| · |
Internal user documentation development. Primarily using MS Word and Snag-It. |
| · |
AS/400 program source control. Intranet repository management with Sharepoint. |
Dec. 2001 to Nov. 2002
Atlanta, GA |
Administrative Assistant (contractor)
Southern LINC
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| · |
Administrative support: Performed typical functions. |
| · |
Technical support: Helped coworkers with using Windows software and PC peripherals
whenever needed. |
| · |
Documentation: Redesigned and maintained a site directory for Georgia (about 220 locations at the time).
Standardized and verified the driving directions. Used DeLorme Street Atlas to create new maps
to the sites. |
Nov. 2000 to Sep. 2001
Norcross, GA |
Technical Writer / Instructional Designer
MindIQ, Inc.
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| MindIQ develops customized computer-based training and provides remote hosting
for Web-based training. |
| · |
Help authoring: Drafted a Help module with RoboHelp for a Windows application being
developed in Java. The application allowed users to create and administer Web-based training
(WBT) courses for remote hosting. Help module featured: instructions for basic and advanced
procedures, comprehensive index, many cross-references. |
| · |
Instructional design: For the WBT application noted above, drafted two training courses
and a reseller certification test. |
| · |
Production and proofreading: Worked with one other writer on a project with about 2,000
pages of training and reference materials on Compaq SANworks and StorageWorks. We used Dreamweaver,
PowerPoint and Word to plug in content, formatted it to fit the client's style guide, and proofread
it. |
| · |
Software testing: Did beta testing, wrote bug reports, and submitted suggestions
for usability improvement for the WBT application noted above. In September 2002, did more testing
on an updated version of the application as a free agent. |
| · |
Technical support: Helped coworkers with using the voicemail system and Windows software
whenever needed. |
| · |
Documentation: Wrote two procedure guides on the new voicemail system for the
company intranet - one for the employees and one for the on-site administrator (myself). |
Sep. 1997 to Oct. 2000
Atlanta, GA |
Information Coordinator (contractor)
IBM Global Services
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| Worked as part of a marketing communications team. Though brought on to be essentially
a data processor, I frequently made contributions well beyond expectations. Contracted through
what became CDI Professional Services. |
| · |
Archive and data management: Led the local writing team to a consensus on the procedures
for naming and storing files and directories. Tracked three versions of marketing collateral
documents (internal, business partner, and public) for more than 150 Integrated Technology services
in the form of newsletters, presentations, proposal material, sales guides, and specification
sheets. Maintained the archives on the local Windows server and networked databases on Notes,
VM, and the Web as services were introduced, modified, and withdrawn. Converted hundreds of
documents from Ami Pro to Word Pro in company-wide upgrade. |
| · |
Production and style editing: Proofread, modified, updated, and (as needed) repaired
the marketing documents using Ami Pro, Word Pro, Corel Draw, and Lotus Freelance. |
| · |
Technical support: Helped coworkers with using software and peripherals on Windows
and VM whenever needed. |
Apr. 1994 to Sep. 1997
Smyrna, GA |
PC Analyst
ACE Marketing Services
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ACE is one of the largest direct mailing services in the Southeast, shipping tens of millions
of pieces per year. I handled projects involving up to more than 100,000 addresses.
| · |
Data conversion: Converted customer files in various formats (fixed-column, character-delimited,
and application-based) to standard layouts in DBF format. Configured queries (especially de-duplication)
to filter and sort the customer data as required for the project. |
| · |
Form design: Produced and modified templates for mailing labels and form letters. |
| · |
Software testing: Did beta-testing on the scaled-down Windows version of the project
management program developed at MSG (see below). |
| · |
Technical support: Frequently helped customers and coworkers with using peripherals
and programs on PCs and mainframes. |
| · |
Documentation: Conducted interviews, performed user and task analysis, wrote a 45-page
user manual for the program noted above. |
Sep. 1993 to Apr. 1994
Vinings, GA |
Administrative Assistant
Sprint, Hewlett-Packard (HP)
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This span of time covers three short-term contracts: one at Sprint and two at HP. Consistently
made contributions beyond expectations.
| · |
At Sprint: Performed typical support functions. Also wrote basic instruction guides on using
word processing and e-mail software specifically for novice computer users. |
| · |
At Sprint: Helped coworkers with using Windows and Macintosh applications whenever needed. |
| · |
At HP: Typed and indexed a 40-page user manual in three days. |
| · |
At HP: Led a four-session class on using office automation software for non-technical personnel.
Made two quick reference guides on using word processing software. |
| · |
Helped HP technicians with installing and configuring LAN PC workstations. |
Jan. 1993 to Jul. 1993
Smyrna, GA |
Product Support Specialist
Marketing Systems Group (MSG)
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| MSG was located at ACE (see above) and produced software
for their use. Had the company continued, I would have done more actual
product support. The principal for MSG later became a manager at ACE and
hired me to join his Data Processing department. |
| · |
Software testing: Did beta-testing on a mainframe-based project management program
for use at ACE. Submitted bug reports and suggestions for usability improvement. |
| · |
Software documentation: Wrote a 150-page manual for the program. Featured:
"screen shots", menu path reference, administrator functions, comprehensive index. |
Oct. 1992 to Jan. 1993
Atlanta, GA |
Technical Writer (contractor)
Egleston Children's Hospital
at Emory University
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| · |
Form design: Created 100+ log sheets to track instruments and supplies for medical procedures. |
| · |
Documentation: Typed and indexed policy and procedure manuals for several departments.
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WEB SITE PORTFOLIO
When I build a site, I make it easy to use, easy to read, easy to find in search engines,
and load quickly. I designed, promote, and manage these sites:
www.jewelcreations.com
www.peachcurry.com
www.therotunda.net |
jewelry business
amateur band
personal site |
since Nov 2000
since Sep 1999
since May 1999 |
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WRITING and WEB PAGE SAMPLES
Also available: a preliminary version of a Windows Help file (standard CHM format) for a WBT
application (as noted above under Work History).
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SKILLS
| Tasks |
Administrative support, Archive and data management,
Beta-testing, Content development, Documentation, Editing, Form and template design, Help authoring,
Indexing, Interviewing, Proofreading, Quality assurance, Source control, Technical support, Technical writing,
User and task analysis, Web site development and promotion
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| Tools |
1-2-3, Acrobat, Corel Draw, CSS, Data
Junction, Dreamweaver, Excel, Fireworks, Freelance, FTP, HiJaak, HTML, PowerPoint, RoboHelp, screen capturing software,
Visio, Word, Word Perfect,
Word Pro
|
| Platforms |
Windows (XP/2000/Me/9x/NT), DOS, AS/400, Lotus Notes, VM,
UNIX, Macintosh |
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EDUCATION
Bachelor's Degree, Computer Science: University of Georgia, 1990
Workshop, American Management Association: "How to Write User Manuals", 1997
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PROFESSIONAL TRAITS
| · |
Customer-oriented: Whatever it takes to get the job done well and keep both internal and
external customers happy. |
| · |
Detail-oriented: Typos, inconsistencies, and variations from the style guide are all caught
with ease. Highly proficient at software testing and proofreading. |
| · |
Sharp: New software and procedures learned quickly with minimal training. |
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RECOGNITION
Received six awards for extraordinary service at ACE.
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