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J. R. Wallace
356 Jordan Drive
Tucker GA 30084 |
E-mail: rwalla/at/comcast.net
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OBJECTIVE, SUMMARY
This is always tailored to the specific opportunity. This resume emphasizes Web development, documentation,
and online archive maintenance.
ABILITIES and ACCOMPLISHMENTS
Web site portfolio
Ready and able to build fast-loading sites that are easy to use, easy to read, and easy to find.
Writing and page samples
HTML development at a training company
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Worked with one other writer on a project with several hundred Web pages of training and
reference materials on Compaq SANworks and StorageWorks. We used Dreamweaver to plug in content,
reformatted it to match the client's style guide, and proofread it. |
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Drafted a welcome tour and a marketing/sales preview guide in HTML for a courseware development
application. |
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Used RoboHelp to draft a Help module for a courseware development application. Regularly
used the HTML code viewer for fine tuning and troubleshooting. Help module features: basic and
advanced procedures, comprehensive index, many cross-references. |
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Used Dreamweaver to make a basic user guide on the new voicemail system for the company
intranet. |
Documentation and training
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Did beta-testing and wrote a 150-page manual for a mainframe-based project management program.
Manual features: screen shots, program menu paths, administrator functions, comprehensive index. |
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Wrote a 45-page manual for a scaled-down, Windows version of above program. Did beta-testing,
conducted interviews, performed user and task analysis. |
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Led a four-session class on using office automation software for non-technical personnel. |
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Drafted two training courses and a reseller certification test for the courseware development
application noted above. |
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Typed and indexed policy and procedure manuals for several departments at a children's
hospital. Designed and created more than 100 log sheets to track instruments and supplies for
various medical procedures there. |
Archive maintenance at IBM
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Maintained diverse electronic repositories (Web, VM, Notes) with current marketing
collateral in the form of newsletters, presentations, proposal material, sales guides,
and specification sheets for more than 150 Integrated Technology services. |
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The collateral came in three versions for different audiences: internal, business
partner, and public. Also did proofreading, style editing, updates, and repairs on
these documents. |
PROFESSIONAL TRAITS
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Customer-oriented: Whatever it takes to get the job done well and keep both
internal and external customers happy. |
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Detail-oriented: Typos, inconsistencies, and variations from the style guide are
all caught with ease. Highly proficient at beta-testing and proofreading. |
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Sharp: New software and procedures learned quickly with minimal training. |
EDUCATION
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Bachelor's Degree, Computer Science: University of Georgia, 1990 |
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Workshop, American Management Association: "How to Write User Manuals", 1997 |
EMPLOYMENT
All businesses below are in metro Atlanta GA (unless noted otherwise).
Currently ... Independent contracts
2001-2002 ... Southern LINC - contractor
2000-2001 ... MindIQ, Inc.
1997-2000 ... IBM Global Services - contractor
1994-1997 ... ACE Marketing Services
During 1989 to 1994: Completed a number of temporary assignments. Notable clients: Sprint, Hewlett-Packard,
Egleston Children's Hospital at Emory University, GE Computer Services.
RECOGNITION
Received six awards for extraordinary service at ACE.
SOFTWARE TOOLS
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Platforms: Windows (XP/2000/Me/9x/NT), DOS, AS/400, Lotus Notes, VM, UNIX, Macintosh |
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Web: CSS, Dreamweaver, Fireworks, FTP, HTML |
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Graphics: Corel Draw, Freelance, PowerPoint, Visio |
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Help authoring: RoboHelp |
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Database, Spreadsheets: Access, Alpha Four, 1-2-3, Excel, Quattro Pro |
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Data conversion: Data Junction, hex editors |
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Word processing: Word, Word Perfect, Word Pro, text editors |
SKILLS
Archive and data management, Beta-testing, Content development,
Documentation, Editing, Form and template design, Help authoring, Indexing, Interviewing,
Proofreading, Source control, Technical support, Technical writing, User and task
analysis,
Web site development and promotion
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