| |
J. R. Wallace
356 Jordan Drive
Tucker GA 30084 |
E-mail: rwalla/at/comcast.net
|
OBJECTIVE, SUMMARY
This is always tailored to the specific opportunity. This resume emphasizes Help authoring, documentation,
HTML development, and proofreading/editing.
ABILITIES and ACCOMPLISHMENTS
HTML and Web development
|
·
|
Used RoboHelp for HTML to draft a Help module for a courseware development application.
Help module features: basic and advanced procedures, comprehensive index, many cross-references. |
|
·
|
Drafted a welcome tour and two training courses for the courseware development application. |
|
·
|
Used Dreamweaver to make an improved user guide on new voicemail system for company intranet. |
|
·
|
Freelance Web sites: www.jewelcreations.com,
www.peachcurry.com |
Documentation and training
|
·
|
Wrote a 150-page manual for a mainframe-based project management program. Manual features:
screen shots, program menu paths, administrator functions, comprehensive index. |
|
·
|
Wrote a 45-page manual for a scaled-down, Windows version of above program. Also conducted
interviews, performed user and task analysis. |
|
·
|
Led a four-session class and wrote a guide for non-technical personnel on using DOS, Windows,
File Manager, and Lotus 1-2-3. |
|
·
|
Wrote procedure guide on new voicemail system for on-site administrator (myself). |
|
·
|
Drafted a reseller certification test for the courseware development application. |
Writing and Web page samples
Production, proofreading, and design work
|
·
|
Worked with one other writer on a project with about 2,000 pages of training and reference
materials for Compaq SANworks and StorageWorks. Used Dreamweaver, PowerPoint, and Word to plug
in content, reformat it to fit the client's style guide, and proofread it. |
|
·
|
Proofread, updated and repaired marketing collateral (newsletters, presentations, proposal
inserts, sales guides, specification sheets) for more than 150 "integrated technology" services.
Used Word Pro, Freelance, and Corel Draw. Converted hundreds of documents from Ami Pro to Word
Pro in company-wide upgrade. |
|
·
|
Created 100+ log sheets to track instruments and supplies for various medical procedures
at a children's hospital. Typed and indexed policy and procedure manuals for several departments
there. |
|
·
|
Wrote quick reference materials on using word processing and e-mail software specifically
for novice computer users. |
PROFESSIONAL TRAITS
|
·
|
Customer-oriented: Whatever it takes to get the job done well and keep both
internal and external customers happy. |
|
·
|
Detail-oriented: Typos, inconsistencies, and variations from the style guide are
all caught with ease. Highly proficient at beta-testing and proofreading. |
|
·
|
Sharp: New software and procedures learned quickly with minimal training. |
EDUCATION
|
·
|
Bachelor's Degree, Computer Science: University of Georgia, 1990 |
|
·
|
Workshop, American Management Association: "How to Write User Manuals", 1997 |
EMPLOYMENT
All businesses below are in metro Atlanta GA (unless noted otherwise).
Currently ... Independent contracts
2001-2002 ... Southern LINC - contractor
2000-2001 ... MindIQ, Inc.
1997-2000 ... IBM Global Services - contractor
1994-1997 ... ACE Marketing Services
During 1989 to 1994: Completed a number of temporary assignments. Notable clients: Sprint, Hewlett-Packard,
Egleston Children's Hospital at Emory University, GE Computer Services.
RECOGNITION
Received six awards for extraordinary service at ACE.
SOFTWARE TOOLS
|
·
|
Platforms: Windows (XP/2000/Me/9x/NT), DOS, AS/400, Lotus Notes, VM, UNIX, Macintosh |
|
·
|
Help authoring: RoboHelp |
|
·
|
Web: CSS, Dreamweaver/FrontPage, Fireworks/Photoshop, FTP, HTML |
|
·
|
Graphics: Corel Draw, Freelance, PowerPoint, Visio |
|
·
|
Database, Spreadsheets: Access, Alpha Four, 1-2-3, Excel |
|
·
|
Data conversion: Data Junction, hex editors |
|
·
|
Word processing: Word, Word Perfect, Word Pro, text editors |
SKILLS
Archive and data management, Beta-testing, Content development,
Documentation, Editing, Form and template design, Help authoring, Indexing, Interviewing,
Proofreading, Source control, Technical support, Technical writing, User and task
analysis,
Web site development and promotion
|